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Customer-oriented: Platinum HRM honored with “Customer Satisfaction Award for HR Service in Greater China”
Hong Kong, April 20, 2018 - C&T’s flagship software product and a leading brand in China, Platinum HRM focuses on providing “one-stop” human resources management solutions, and has been served accumulatively over 1,200 multinational and local enterprises. The outstanding performance of Platinum made it again on the list of the “Best HR Service Providers in Greater China” and the winner of the “Customer Satisfaction Award for HR Service in Greater China”.
The “Best HR Service Providers in Greater China” has been held for 12 consecutive years, recognized as the most authoritative and largest human resources selection in the region. The ceremony held on March 23 at the Kerry Hotel in Pudong was jointly organized by two leading human resources media in China, namely the Human Capital Management and HRoot. The selection promotes the sustainable development of the industry through reviewing and recognizing the benchmarking companies in various aspects.
Platinum has been adhering to the "customer-oriented" principle for 24 years in provision of a variety of full-process human resources management solutions for both desktops and mobile devices in aspects of mobile internet, business intelligence, etc., to meet different users’ needs. At the same time, Platinum also established the "400 Customer Service Hotline" green channels and "Quick Response Mechanism" to guarantee solving users’ system operation problems in the shortest possible time. In addition, Platinum collects user experience data through monthly customer surveys, satisfaction feedback and other forms to drive continuous upgrades and improvement in customer satisfaction.
Platinum constantly pays attention to users’ feedback and put user experience at upmost importance. Looking forward, Platinum will continue to maintain its leading edge and instill the "customer-oriented" principle in the product, implementation and service, to optimize corporate human capital, increase employee loyalty, and consolidate companies’ core competitive advantages, at the end promote the development of human resources service in China.