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Annual audit of ISO 20000 certification: IPL HRMS continues improvement of IT service management
Hong Kong, December 4, 2019 - C&T’s human resources management software IPL HRMS has completed the second annual external audit of ISO 20000-1:2011 certification by the accredited assessment body of International Organization for Standardization (ISO), recognizing its consistent high level of IT service management (ITSM) ensuring alignment with the requirements of its business, customers and international best practices.
Qualifying IPL HRMS since December 2017, the ISO 20000-1:2011 standard for ITSM has provided a framework for the team of IPL HRMS to plan, implement, maintain and continuously improve high-quality services for the large group of enterprise customers engaging the market-leading HR management system in Hong Kong. This year, while enhancing its policy to ensure smooth customer service operations in typhoon and other unstable situations so as to enhance resources allocation and minimize customer inconvenience, IPL HRMS has enhanced the customer feedback mechanism to better understand and analyze customers’ satisfaction and needs in order to further improve customer experience and relationship.
Providing a framework of best practices for independent assessment, the certification of ISO 20000 helps IPL HRMS to not only ensure its quality of services to customers from local conglomerates to multinational corporates, but also improve the internal operations and confidence of employees, business partners and other stakeholders. As the first HRM software provider certified for ISO 20000-1:2011, IPL HRMS developed a culture of continual improvement, committing to maintaining and elevating the standard of service, therefore to stay competitive in the HR tech market.