Success Stories

Hong Kong, May 27, 2025  - Hong Kong Airport implemented C&T's multi-system solutions to underpin operations, supporting record-high passenger traffic. Large enterprises and public institutions commonly rely on diverse system solutions to maintain daily operations and public services. While well functioning systems are critical for businesses, many lack a professional IT project management team to coordinate when faced with integrating and managing dozens of systems. Even existing team members may have limited knowledge of these systems. In such cases, introducing a professional system project management team to streamline multiple project processes becomes essential. 

 

 

Hong Kong Airport Passenger Traffic Hits Record High, Project Management Faces Multiple Challenges 

In March, Hong Kong International Airport recorded 33,240 aircraft movements and handled over 4.81 million passengers, setting a new historical record. Public services such as flight information management, apron scheduling, passenger services, bus transfers, and baggage handling have all returned to pre-pandemic levels. Facing such immense operational pressure, real-time system monitoring and the importance of a professional project management team have become even more apparent. Computer And Technologies (C&T, SEHK: 00046), with nearly a decade of experience in system management, continues to optimize operational processes, striving to provide citizens and travelers with a more efficient and seamless travel experience. Deric Wong, Head of Enterprise Sector at C&T, emphasized, "As a critical hub integrating immigration, transportation, and logistics, the stable operation of Hong Kong International Airport's internal and external systems is paramount. Our continuous efforts to enhance system stability and improve passenger experiences contribute to the sustained growth of Hong Kong's economy."

 

Deric Wong, Head of Enterprise Sector at C&T stated, "We manage multiple IT systems at Hong Kong International Airport, which requires meticulous management, seamless communication, problem-solving capabilities, and round-the-clock service support." 

 

Airport Operates 24/7, Demanding Stability and High Efficiency

With years of expertise in airport information systems, C&T handles massive passenger flows and real time global flight data updates daily. This poses ongoing challenges to system design architecture, load capacity, and emergency response mechanisms. Deric Wong, who has overseen multiple airport systems for over 20 years, noted that Hong Kong International Airport adheres to a spirit of continuous improvement, 24/7 operation, where even minor system delays can have significant repercussions. He pointed out, "Airport management imposes stringent requirements on IT systems, demanding real-time operation, ultra-low latency (Low Latency) in data transmission, reliability, and backup mechanisms to minimize the impact of any incidents on inbound and outbound passengers." Today, C&T manages multiple major systems that are interconnected. Even minor changes to one system require coordination across multiple departments and suppliers, making the process complex and challenging. He said: "This demands meticulous management, seamless communication, problem-solving capabilities, and round-the-clock customer service support."

 

  

 

Caring for Every Stage of a Traveler's Journey

C&T not only ensures real-time operation and reliability of systems but also provides airport staff with intuitive and clear information displays. This places high demands on user-friendly design, flexible architecture, and external system compatibility. Hong Kong International Airport's services expand beyond airline counters and public transport dispatch, encompassing retail, dining, and security checks. C&T is responsible for several key systems, ensuring a seamless journey for travelers from airport arrival to city transportation connections. 

 

 

Baggage Belt Allocation System: Assists in allocating baggage carousel operations

 

Bus Information Display System: Displays bus schedules

 

Turning Crises into Opportunities for Growth

Reflecting on memorable experiences in managing airport systems, Deric Wong highlighted how during major public health events like the 2003 SARS outbreak and the 2019 COVID-19 pandemic, Hong Kong International Airport seized the opportunity of reduced passenger traffic to conduct large scale system testing and innovation projects. He emphasized, "As a vital artery of Hong Kong's economy, the airport remained committed to service optimization even during severe pandemics. The team dedicated additional resources to prepare for the eventual recovery of flights and record breaking passenger numbers." Additionally, the airport's annual large scale system tests and emergency drills require activating backup systems and coordinating with numerous suppliers. C&T adheres to the principle of preparedness, ensuring smooth execution of every test process.

 

Thoughtful Design Meets User-Friendly Requirements

The greatest challenge in project management is balancing system stability with user-friendly requirements. For example, the self-service baggage check-in mobile app developed by C&T for airlines faced the challenge of predicting passenger behavior, directly testing the system's design architecture and operational stability. Deric Wong explained, "Each passenger's habits vary, especially when rushing to board. The way they place passports or luggage may differ. Our system must anticipate these variations and provide timely guidance to help passengers resolve issues quickly. This not only saves manpower and time but also prevents unnecessary service disputes."

 

Deric Wong demonstrated the self-service baggage check-in mobile app designed by C&T, highlighting the difficulty of predicting passenger behavior and providing appropriate prompts to save manpower and time.

 

In-Depth Research on AI Virtual Customer Service

Looking ahead, C&T will continue to innovate airport systems and services, with AI technology being a key focus. Plans include introducing virtual assistants across multiple service scenarios to provide passengers with real-time reminders and travel suggestions, enhancing their overall experience. Deric Wong concluded, "Seeing passengers praise the accuracy of flight information and the efficiency of boarding processes is the greatest motivation driving our continuous progress."

 

 

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