In November 2017, a solutions consultant of C&T’s ChainStorePlus ERM product team, Ms. Joy Li was recognized by the Qualifications Framework (QF) Award Scheme for Learning Experiences to attend the Customer Service Summit in New York, the US.
The Summit included different seminars for leaders and executives worldwide who are focused on social media customer service or broader multichannel care to explore practical, real-world case studies from proven brand leaders. Through participating in high-level, business-focused discussions, it was a precious moment for participants to learn more about the difficulties the big brands faced and predict the future customer service trends with year-round research.
Joy took part in the seminars on case sharing and introduction of latest IT, especially the use of AI and big data to empower care agents providing smooth, timely and proactive customer care. Self-service and speedy response boost not only customer satisfaction, but also brand reputation, while reducing volume and cost of issues. Being customer-centric by plugging into customer feedback and behaviors is also the best way to understand, delight and most importantly, retain your customers.
By participating in the conference, Joy was not only inspired by various cases and insights, but also impressed by the people she encountered and the exposure she gained during the journey. She would use “A unique journey, an exclusive experience for life.” to describe the trip and it was a great experience to sharpen her competency and competitiveness in the field of customer service.
In the ever-changing information age, continuous exploration and growth are always the way to career development. As a caring company that values staff development, C&T encourages and supports staffs to pursue lifelong learning for the sustainability of their career path.
